Incidents

The Incidents page allows you to configure monitoring rules that notify you when something is wrong with the systems you manage. When a configured condition is triggered, the system will automatically send email notifications to the selected recipients.

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Overview Incidents

The Incidents overview displays all configured incident surveillance rules.

For each incident configuration you can:

• View the name of the configuration
• Edit an existing configuration
• Delete a configuration

And you can also Add a new incident configuration.

When editing an existing configuration, the same fields are available to update as when creating a new one.

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Add Incident Surveillance Configuration

Follow the steps below to create a new incident surveillance configuration.

1. Name

Enter a name for the configuration.

• Default value: "New incident surveillance configuration"
• The name should help identify what the configuration monitors.

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2. Site Selection

Choose the sites where this configuration should be applied.

There are two options:

• All The configuration will be applied to all available sites.

• Selection Allows you to manually select specific sites. When this option is chosen, you will be able to select the sites that could be included.

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3. Alarm Triggers

Select which events should trigger an incident. You can choose one or multiple options

Available triggers:

• Offline Controllers Triggers an incident when a controller suddenly goes offline.
• Device Error Messages Triggers an incident when a device reports an error message.
• External Signals Triggers an incident when an expected external signal is not available.

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4. Threshold Configuration

Thresholds are used to determine when an alarm should be triggered. When the value of a data point goes above or below the threshold value, the alarm is activated.

Two threshold types are available:

• Relative Threshold Based on a percentage of affected sites. Example: Trigger an alarm when 10% of the sites report errors.

• Absolute Threshold Based on a fixed number of installations. Example: Trigger an alarm when 5 installations report errors.

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5. Email Notifications

COnfigure the email receivers who should be notified when the threshold is reached.

• Add one or more email addresses
• All configured recipients will receive a notification email when an incident occurs.